F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

Shipping via couriers (LBC, JBS, FedEx, JRS Express, GRAB Express). Shipping via sea or ship. Shipping via Trucking. Shipping via plane. Shipping costs has to be shouldered by the client. Although in some cases, we give free shipping i.e., to large volume of orders by corporate accounts

How Long Will It Take To Get My Package?

Land deliveries and or GRAB Express is expected to arrive within 24 hours. For small orders of products sent through couriers, the estimated time of arrival is within 2 to 5 days. Big volume orders through air’s ETA is 2 to 3 days. Big volume orders sent by sea may take 1 week to 1 month. We will give you a tracking number so that you may personally check the shipping status of your product.

Do You Ship Internationally?

Yes, we do ship internationally either by plane (air) or ship (sea). For orders with large quantities, we recommend shipping through sea as it is cheaper. The only downside, is that we do not advise sea shipping if the client’s in a hurry as it takes longer for the products to arrive than the air shipping.

Payment Information

What Payment Methods Are Accepted?

We accept payments through PayPal, TT or Telegraphic Transfer, and Bank Deposits.

Is Buying On-Line Safe?

Buying on-line at Cazh’s The Shop is safe. We have SSL Certificate to ensure security and only uses the most secure payment methods available to date.

Orders and Returns

How do I place an Order?

You may place an order either through purchasing products on Cazh’s The Shop page or through contacting us via e-mail. Should the client decide to order through mail or person to person communication, s/he has to issue a purchase order and pay necessary payments i.e., down payments for us to proceed with the sampling and mass production

Do I need an account to place an order?

Yes, you need to make an account to place an order on our website’s The Shop page. Should you wish to purchase the traditional way however, you may give us a call or e-mail to us all of the details of your requirement and settle your balances either through bank deposits or personally at our office.

Who should I to contact if I have any queries?

For inquiries, you may talk to anyone of our team. And contact us at a time convenient for you through dialling any of our contact numbers. 

How Can I Cancel Or Change My Order?

To cancel or change your order, you may do so before paying for the product before check out. You may also contact our customer service hotline to check if your purchase may still be cancelled manually from our system.

How Do I Track My Order?

You may track your order through the courier company’s website. We tender to you the tracking number of your purchase the soonest time possible.

How Can I Return a Product?

You may return a product through sending it to our Sales Office address.